Terms of purchase
1. General
These terms and conditions apply between you as a customer and Mix deals. When you make a purchase via our website mixdeals.se. By placing an order you accept these terms and conditions.
2. Order and Agreement
When you place an order through our website, you enter into a binding contract with us. A purchase is considered completed when we send an order confirmation to the email address you provided. If we are unable to deliver your order or if an item is out of stock, we will notify you as soon as possible.
3. Prices and Payment
All prices on our website include VAT unless otherwise stated. We reserve the right to change prices without prior notice. Payment can be made via the payment methods listed on our website, such as credit card, bank transfer or payment via third party Klarna.
4. Delivery
We ship to the countries listed on our website. Delivery times vary depending on your location and shipping method chosen. We aim to ship your order as quickly as possible, but delivery times may vary.
Shipping costs are added at checkout and are shown before you complete your purchase. If we are unable to deliver an item within the specified time, we will inform you of any delays.
5. Right of withdrawal
According to the Distance Selling Act, you as a customer have the right to cancel your purchase within 14 days of receiving the goods. To exercise your right of cancellation, you must notify us in writing via email or telephone and return the goods in their original condition, without them having been used. The customer is responsible for the return shipping cost. Please note that certain products, such as opened hygiene items or personal products, may be exempt from the right of cancellation.
6. Returns and Exchanges
If you regret your purchase and wish to return an item, please contact our customer service for instructions on the returns process. We will refund you within 14 days of receiving the returned item, provided that the item is in good condition and has not been used.
7. Complaints
If an item is incorrect or defective upon delivery, please contact us immediately to make a complaint. We follow the Consumer Sales Act and will replace faulty items according to the rules that apply to complaints.
8. Responsibility
We are not liable for damage caused by improper use of the products or for damage that occurs during delivery, beyond what is stipulated by law. In case of any disputes, we follow the recommendations of the Swedish General Complaints Board (ARN).
9. Privacy and Personal Data
We protect your privacy and handle your personal data in accordance with our privacy policy. By making a purchase, you agree that we process your data to fulfill the agreement and to send you relevant information about your order.
10. Changes to Terms and Conditions
We reserve the right to change these Terms and Conditions at any time. Any changes will be posted on our website, and it is your responsibility to stay up to date with the terms and conditions.
11. Contact
For questions about your order or if you need help, please contact our customer service at 0722427988 or via email at rizalie_melin@hotmail.se